When your role in the community is to interact with citizens in need and connect them with the support services that will give them the proper care to lead a more fulfilling life, effective communication skills are essential. Which is why CUPE 503 recently endorsed an innovation grant proposal submitted by the Champlain Community Care Access Centre to support its health care workers in the field who frequently have to engage in difficult conversations with clients.
The grant received from Health Force Ontario was utilized to create the Healthy Conversations project, a valuable tool for staff and service providers alike. A CUPE 503 member served on the design committee for the project, which aims to boost the effectiveness of interpersonal communication not just between staff and clients, but co-workers, friends and family as well.